Privacy Policy

Introduction

NeuroGlide Shield Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

This policy applies to all personal data we collect through our website, email communications, in-person interactions, and when you use our coaching services.

Information We Collect

We collect several types of information depending on how you interact with us:

Information You Provide Directly

When you contact us or become a client, you may provide us with information including:

• Name and contact details (email address, postal address)
• Health and fitness information relevant to training
• Training history and goals
• Payment information for processing fees
• Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website or source
• Device information and operating system

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver our coaching services
• To communicate with you about your training programme
• To respond to your enquiries and requests
• To process payments and maintain financial records
• To improve our website and services
• To send you relevant information about our services (with your consent)
• To comply with legal obligations and protect our rights

We will only use your health-related information to provide appropriate coaching and training programmes. We treat this information with particular care and store it securely.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract Performance: Processing necessary to provide our coaching services to you
• Consent: Where you have given specific consent for us to process your data
• Legitimate Interests: Where necessary for our legitimate business interests, such as improving our services
• Legal Obligation: Where we must process data to comply with legal requirements

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We work with trusted third-party providers who assist with payment processing, email communications, and website hosting. These providers are contractually required to protect your data.
• Healthcare Professionals: With your explicit consent, we may share relevant information with your doctor, physiotherapist, or other healthcare providers to coordinate your care.
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data storage systems with encryption
• Access controls limiting who can view your information
• Regular security assessments and updates
• Staff training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you promptly of any known data breaches.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Specifically:

• Client records are retained for seven years after your last session, in accordance with professional standards and tax obligations
• Email correspondence is retained for three years unless you request earlier deletion
• Website analytics data is retained for two years
• Financial records are kept for six years as required by UK tax law

After these periods, data is securely deleted or anonymised.

Your Rights

Under data protection law, you have several rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your data in certain circumstances
• Restriction: Ask us to restrict processing of your data
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

Cookies

Our website uses cookies to improve your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

For clients aged 16-18, we require parental or guardian consent before providing services.

International Transfers

Your personal data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place to protect your information in accordance with data protection law.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, please contact us:

Email: [email protected]
Address: 42 Kennington Lane, London SE11 4LS, United Kingdom

Supervisory Authority

If you are not satisfied with our response to any privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk